WhatsApp handoff
From menu browsing to a clear WhatsApp message.
Where WhatsApp ordering is enabled, guests can choose items and options, review their selection, and continue to WhatsApp.
Let the guest review the selection
The menu gathers selected items and supported options into a summary. Guests should check quantities and choices before continuing.
Know what happens at the handoff
Continuing opens WhatsApp with prepared order text. The guest still needs to send the message; opening WhatsApp alone does not mean the restaurant received an order.
Confirm the details in the conversation
The restaurant and guest need to confirm acceptance, availability, collection or delivery, and payment arrangements. A menu link does not provide courier fulfillment or guarantee completion.
Questions, answered
Is tapping WhatsApp a confirmed order?
No. Opening the app, sending a message, restaurant acceptance and payment are separate steps.
Does this include guest payment?
This page describes a message handoff. It does not promise payment collection or settlement.
How do I check my setup?
Verify your restaurant’s WhatsApp number, review the prepared message and test the handoff with a number your team controls.